Impaktly supported the client through a structured and participatory process designed to combine analytical rigour with strong organisational ownership. The work began with desktop research to identify key technology trends and their implications for future skills, with particular focus on digitalisation and AI-driven change.

These insights were complemented by interviews and a survey across the organisation, providing a grounded view of current capabilities and perceived development needs. The findings were synthesised into a clear skills framework, distinguishing between foundational skills required broadly across the organisation and expert skills needed in more specialised roles.

To ensure alignment and commitment, the analysis was validated and further developed through a collaborative design sprint. Bringing together key stakeholders, the sprint enabled shared prioritisation of development areas and the co-creation of a practical skills development and training roadmap. The result was a clear, actionable plan that equips the organisation to invest confidently in the capabilities needed for the future.